For the first time, Top Nintendo Brass has officially apologized for a malfunction of the Joy-Con controller that has affected players around the world.
"Regarding Joy-Con, we apologize for the problems our customers have had," said Nintendo President Shuntaro Furukawa at a recent investor question and answer session. “We continue to strive to improve our products. Since Joy-Con is the subject of a class action lawsuit in the United States and this is still a pending issue, we do not want to respond to certain measures. ”
A class of 18 plaintiffs representing all Joy-Con users beat Nintendo with a lawsuit last year. They claimed the company sold broken Joy-Con controllers that recorded motion even when the players weren't touching it. The class also accused Nintendo of not disclosing the defect and billing customers for repairs.
The main plaintiff of the lawsuit, Ryan Diaz, said his Joy-Con controller started “drifting” less than a year after it was purchased in 2017. Nintendo released Diaz a replacement controller that suffered from the same problem just a few months after it was received.
In Twitter, Reddit, and game forums, Nintendo Switch owners have similarly complained about their Joy-Con drift issues. We also have some Joy-Con controllers that are suffering from the problem.
Nintendo tacitly changed its repair policy last year after an internal memo leaked online instructing customer service representatives to offer free repairs regardless of warranty status. Those who paid for a repair were also entitled to a full refund.
In March, a district judge denied Nintendo's motion to dismiss the lawsuit, saying instead that both sides would need to initiate arbitration, as Nintendo's End User License Agreement provides for disputes between the company and customers. The lawsuit has made no progress since then.
Still, Furukawa's apology is remarkable considering how quiet Nintendo was about the lawsuit. After filing the lawsuit last year, the company said only that it was "very proud to manufacture quality products" and "continuously improve them". The company asked affected customers to contact the support team for help.
Nintendo did not immediately respond to Digital Trends' request to comment on Furukawa's statement.